Frequently Asked Questions

  1. Who installs your doors?

    Redstone offers factory installation of all our door systems by trained Redstone employees. We also work with third party authorized installers. Please see your local sales representatives, or call our office for more information.

  2. What is the jamb width?

    Jamb width varies depending on the type of door and the number of panels being used. In the case of pocket doors, which are installed on the inside of the exterior building framing, the jamb width will refer to the total width of the supplied frame. For folding and stacking doors, the term generally refers to the distance from the nail fin to the inside of the jamb. See technical details for more information.

  3. How big of a pocket do I need?

    This also depends on the number of panels. For example, a one panel pocket door requires an 8 15/16" wide pocket. A three panel door would have a 16 7/16" wide pocket.

  4. How deep does the pocket need to be?

    As a rule of thumb, you need to allow about 6 inches more than the width of the panels. For example, a 3 panel 12" wide door would have panels approx 48" wide. The pocket depth for that door would need to be approx. 54" (Allow another 9" for an automated door).

  5. How are the doors delivered?

    Doors are typically delivered on Redstone trucks when Redstone is doing the installation, or by the local dealer.

  6. What are your lead times?

    Typical orders require 8-10 weeks for delivery. Radius doors or non-standard specifications may require additional lead times.

  7. Do you offer a screening system?

    Redstone offers several screening options depending on the type of door. Pocketing doors can have all wood framed screens or pleated aluminum screens. Screens can be designed to cover the entire clear opening or just one panel. Folding doors can incorporate a pleated screen system located on the inside or outside of the opening depending on the swing of the doors. Multi-slide or stacking doors have a more limited set of screening options but can usually be accommodated by our aluminum exterior sliding screens or the pleated screen system

  8. Who sells your doors?

    Redstone doors are sold exclusively through reputable window and door dealers throughout the U.S. See our dealer locator page. If there are no dealers within your immediate area, please contact us directly for assistance.

  9. What type of wood is offered?

    Almost any available wood species can be used. Most common woods are knotty and select alder, vertical grain fir, clear pine and mahogany.

  10. What cladding colors do you offer?

    Redstone will color match almost any color. A variety of anodized options are also available. Contact Redstone or your nearest dealer for further information.

  11. How big a door can I get?

    Sliding door panels can be made with up to 50 square feet of glass (larger without warranty) and up to 12 feet high. The largest panel width available for sliding doors is approx. 90". Folding door panels are available up to 39" wide and 10' tall with standard hardware or 42" wide and 12’' tall with special hardware.

  12. Where are the doors made?

    The doors are manufactured in Calgary, Alberta Canada and Salt Lake City, Utah. Most units are shipped from the Salt Lake City facility.

  13. What kind of hardware is available?

    Ashley Norton hardware, designed specifically for Redstone Custom door, is used in all Lift and Slide and standard sliders. This hardware comes in 8 different finishes. Folding doors have 3 hardware options; oil rubbed bronze, shiny brass and stainless steel.

  14. What kind of glass is available?

    Just about any type of glass can be incorporated into Redstone doors. For exterior applications we typically use Low E2 272 glass manufactured by Cardinal and made into insulated units by a regional glass company. Other common glazing options are Cardinal Low E3 366 and Low E2 240. Triple glazing, laminated glass and specialty glass is also available.